Dial-A-Ride is a service for persons with disabilities who are ADA-certified to use paratransit. Wheels Dial-A-Ride, along with the City of Pleasanton Paratransit Service, provide call-ahead door-to-door service throughout the Wheels service area.  For more information on the Wheels Dial-A-Ride system, go to http://www.wheelsbus.com/dialaride/index.html.

About Wheels Paratransit

The Livermore-Pleasanton-Dublin area is served by two different paratransit (Dial-a-Ride) providers with separate service areas, hours and regulations.  This page describes the Wheels service. For residents of Pleasanton, daytime service is provided by the City of Pleasanton Paratransit, while paratransit service during early morning and evening hours and Sundays is provided by Wheels.  For more information on Pleasanton's Dial-A-Ride, call (925) 931-5376 or go to their Pleasanton Paratransit page. This link opens a new browser window.

Riding Dial-A-Ride

Reservations
For reservations on Wheels Dial-a-Ride, call (925) 455-7510. Wheels ride reservations are taken between 8:00 am and 5:00 pm, seven days a week. Rides can be reserved up to 14 days in advance, and as late as the day before the ride is needed.  It's best to make your reservation as soon as possible to ensure you get the time and trip you want. At the time the reservation is made, the customer service representative will give the customer an approximate pick up time.  We make every effort to arrive within 15 minutes (earlier or later) of the scheduled pick-up time.  If the van is expected to be more  than 20 minutes late, customer service will notify the customer.  If the van is more than 30 minutes late, the customer will receive one free ride. Customers must be ready within five minutes of notice of the van's arrival.  If a customer's medical appointment takes longer than expected, we ask that they notify our dispatcher to arrange a new pick-up time.  We cannot guarantee the desired pick-up time in this situation. For Pleasanton Paratransit (Dial-A-Ride) Reservations, Call (925) 931-5376.

Cancellations
To cancel Wheels Dial-A-Ride reservations, the rider should notify dispatch at 455-7510 as soon as possible, but at least on hour before their scheduled pick-up time.  Customers who fail to show up for a scheduled ride three times within a six month period will have their service terminated for one month.  A written notice will be sent before service is terminated.

Paying for your trip
Each trip costs $1.25.  The van operator will request one ticket or $1.25 per trip.  These can be deposited in the fare box on the coach.  Customers can pay with cash on the van or use tickets.  If paying in cash, you must have exact change for the trip.  Tickets may be ordered from:

Wheels Dial-A-Ride
1362 Rutan Court, Suite 100
Livermore, CA 94550

Please enclose a self-addressed stamped envelope and a check made payable to Wheels.  Tickets may be ordered in any quantity. Be sure to mark on the check "Dial-A-Ride Tickets."  Ticket order forms are available on the Dial-A-Ride vans for your convenience.

Days and Hours

Service Hours
Wheels Dial-A-Ride provides all day paratransit service in Dublin and Livermore.  Wheels Dial-A-Ride service is expanded to serve ADA-eligible riders in Pleasanton when the City of Pleasanton service is not operating.  The service includes all portions of these communities within 3/4 mile of a Wheels fixed route.  The Sunday service is limited to within 3/4 mile of Wheels Route 10.

Other Information

Note for Pleasanton Residents:
Weekday service between 8:00 AM and 6:00 PM and Saturday service between 8:30 AM and 4:30 PM is provided by the City of Pleasanton Paratransit Service.  Call (925) 931-5376 for information or check out "Pleasanton Paratransit" website.

For more Information...
For more details about Wheels Dial-A-Ride, call them at (925) 455-7510. Ask for the Dial-A-Ride Customer Brochure. For complete information regarding Wheels's services and programs, see their website at http://www.wheelsbus.com.

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