Dial-A-Ride is a service for persons with disabilities who are ADA-certified to
use paratransit. This
section features information about Sonoma County's paratransit service.
For more information you can visit the their site at http://www.sctransit.com/scp.htm.
Eligibility
Individuals interested in using Sonoma County Paratransit service must be registered
and certified as ADA eligible before using the service. To apply for ADA paratransit
service, call Sonoma County Transit at (707) 585-7516, or TT (707) 585-9817 and ask
to have the application material mailed to you.
Service
Area
Paratransit operators are required by the ADA to service areas within 3/4 of a
mile from any public
fixed-route service. This includes service within the incorporated areas of Sonoma
County, the Greater Santa Rosa Area, and between the County's nine incorporated
cities. In addition, service is provided within the following communities: Windsor,
Sebastopol, Sonoma, Sonoma Valley (including Agua Caliente and Boyes Hot Springs),
Cotati, Rohnert Park, Rio Nido, Guerneville, Monte Rio, Duncans Mills, and Occidental.
Americans
with Disabilities Act
The Americans with Disabilities Act (ADA) requires all public transit operators
to provide a paratransit service to persons whose disabilities prevent them from
using accessible fixed route public transit.
Hours
of Operation
Service days are:
Monday through Friday from 5:00 AM to 11:00 PM
Saturday and Sunday from 7:00 AM to 9:00 PM
Office hours for scheduling reservations are:
Monday - Friday: 8:00 AM to 5:00 PM
Saturday: 9:00 AM to 5:00 PM
Sunday: 9:00 AM to 4:30 PM
A telephone answering system is also available to record messages/cancellations
during off
hours.
Reserving a Ride
Reservations will be taken for next day and up to seven days in advance of
a ride. Volunteer Wheels in Sonoma County:
(707)573-3377
(800)992-1006
(707)573-3381 (TT)
Attendants
Passengers who need assistance beyond door-to door transportation have the responsibility
of providing a personal care attendant. An attendant is someone who is essential
to the passenger for mobility. At the time of certification, it will be determined
if a passenger will need a personal care attendant to travel with them.
Only the passenger, not the attendant, will be required to pay a fare.
Service Animals
Passengers may travel with a service animal, defined as a guide dog, signal dog,
or other animal trained to work or perform tasks for persons with disabilities.
Wheelchair Lift
If a passenger needs a wheelchair lift to board a vehicle, the driver will assist
the individual. If necessary, passengers are also allowed to board standing on
the lift.
Travel Training
Travel training is available through Sonoma County Transit to assist physically
challenged riders to
become more independent by familiarizing them with using the fixed-route bus service.
This service is also helpful to persons who may be using Sonoma County Transit
for the first time. Call Sonoma County Transit at (707) 585-7516 for more information.
Out of the Area Visitors
Sonoma County Paratransit service will be provided to ADA eligible persons who
are visiting from outside the Sonoma County Transit service area. Visitors will
be required to provide proof of eligibility to schedule service during their visit.
Call Sonoma County Transit at (707) 585-7516 for more information.
More Information
For more details about Sonoma County Paratransit, call them at (707) 585-7516. For complete information regarding
their services and programs, you can visit the their site at http://www.sctransit.com/scp.htm
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